Q) How long do I have access to the course?
A) 1 year from the purchase date.
Q) When do self-directed courses start and finish?
A) Courses are completely self-paced. Complete the course in your own time one year from the date you purchase.
Q) Why can’t I access the full course I purchased?
Weekly and Monthly subscriptions deliver content over time. Purchase an annual subscription to gain immediate access.
Q) I failed a quiz and cannot continue. How do I proceed?
Quiz attempts are reset after 24-48 hours. You will receive an email notification IF you have not opted out of teachable marketing emails.
Q) I am not receiving notifications or free resources from the course I purchased.
If you have opted out of Teachable Marketing Emails RMCC is unable to force your notifications through.
IMPORTANT: Students who opt-out of emails (i.e. leaves the I agree to receive instructional and promotional emails checkbox unchecked) will not receive any emails sent to them through Teachable. In order to receive course subscription notifications including new subscription content available in your course, comments, quiz resets, assessments, and evaluations you must NOT be opted out of Teachable Marketing Emails.
Please update your teachable profile to opt-in if needed. https://support.teachable.com/hc/en-us/articles/360004256491-Editing-Your-Profile-and-Billing-Information